Yes, we work strictly by appointment to ensure every dog gets uninterrupted, focused care. This also helps reduce stress for your pet by avoiding crowded waiting rooms or rushed sessions.

It depends on the size, coat type, and condition of your dog, as well as the service chosen. On average: • Nail trim: 10–15 minutes • Basic bath & dry: 30–45 minutes Full grooming: 60–90 minutes We’ll give you a time estimate when you book.

Just your dog and their collar/harness! If your dog has any medical conditions, allergies, or preferred grooming routines, let us know in advance. You’re also welcome to bring a favorite toy or treat to help them feel more at ease.

Yes — with care and patience. Our staff is trained to handle sensitive and reactive dogs, using calming techniques and one-on-one sessions. However, if your dog has a history of biting or extreme anxiety, please inform us beforehand so we can prepare accordingly or discuss the best approach.

We use high-quality, dog-safe, hypoallergenic products suitable for different skin types. If your pet has specific needs, we also offer fragrance-free and medicated options. You can also bring your own products if preferred.

Absolutely. Our space is climate-controlled, clean, and disinfected regularly. Tools, towels, and grooming areas are sanitized after every session to maintain the highest hygiene standards.

It depends on your dog’s breed, coat, and lifestyle: • Short-haired dogs: Every 6–8 weeks • Long-haired or double-coated dogs: Every 4–6 weeks Regular nail trims: Every 3–4 weeks We can help set a grooming schedule that works for you and your dog.

In most cases, we recommend dropping off your dog so they can relax without distraction. However, for nervous pups or first-time visits, you’re welcome to stay for part of the session — we’ll guide you through it.

Walk-ins are welcome only if there’s an open slot, but appointments are highly recommended. We want to give every dog our full attention without rushing.

No problem — just give us at least 12 hours' notice. We understand life happens, and we’re happy to reschedule without any penalty if informed in time.